FAQs • Frankfort, KY • CivicEngage

I have moved in a home or apartment, I am having problems with appliances, windows not working right, can't find smoke detectors, or there appears to be mold - what do I do?: Contact the Planning Office and the owner / manager of the unit or home. The Planning Office will verify that a rental inspection was completed and passed prior to you taking possession. Should the unit not have a current rental inspection - we will schedule one with the owner and tenant (our staff will not enter a unit if occupied without either the owner or tenant present - however, both is preferred). Please note: should the unit or home not have a current rental inspection - the owner will be required to pay a rental fee of $100 rather than the normal $20 fee. If the unit has a current rental inspection, then the city will communicate with the tenant and owner to correct any repairs or maintenance issues.

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Before You Rent

1. I have moved in a home or apartment, I am having problems with appliances, windows not working right, can't find smoke detectors, or there appears to be mold - what do I do?: Contact the Planning Office and the owner / manager of the unit or home. The Planning Office will verify that a rental inspection was completed and passed prior to you taking possession. Should the unit not have a current rental inspection - we will schedule one with the owner and tenant (our staff will not enter a unit if occupied without either the owner or tenant present - however, both is preferred). Please note: should the unit or home not have a current rental inspection - the owner will be required to pay a rental fee of $100 rather than the normal $20 fee. If the unit has a current rental inspection, then the city will communicate with the tenant and owner to correct any repairs or maintenance issues.

2. I have a tenant that moved out after 4 months, and I have a new tenant ready to move in - do I have to have the home or unit re-inspected?: Yes - regardless of how long a tenant has lived within a unit or home - a rental inspection is required prior to any new tenant taking possession. For more information contact Planning and Building at 502-352-2094.

3. I have a tenant that moved without notice and damaged the unit - can the city help in any way?: We can verify the unit had a passing rental inspection prior to the tenant taking possession. Otherwise, it is a civil issue and our records can be used in favor of the owner or tenant - as applicable. For more information, contact us at 502-352-2094.

4. I am a tenant, and there seem to be a lot of bugs in my unit - who is responsible?: As part of a rental inspection, owners are required to provide pest control in vacant units and in all common areas of the building. Once the rental inspection is passed and a tenant takes possession, then the Tenant is responsible for pest control within their leased area - unless otherwise specified within your lease. Contact the Planning and Building department for more information.

5. Does the City resolve tenant/landlord disputes?: The city does not enforce the Tenant / Landlord act or regulations in place by the State. We do assist with health and safety issues that either were not in place prior to occupancy or that fall into disrepair during occupancy and have not been corrected by the owner. Contact Planning and Building department for more information.

6. When are rental inspections available?: Typically, rental inspections are scheduled for the following day (excluding holidays and weekends). Our office is open from 8:00 AM to 4:30 PM. The owner or owner's agent must be present at time of rental inspection. Should for any reason that the tenant has already moved in, then the owner / agent and the tenant must be present at the time of rental inspection. Contact the Planning Department for more information.